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      /  Terms & Conditions



    Table of contents:

    Article 1 – Definitions

    Article 2 – Identity of the entrepreneur

    Article 3 – Applicability

    Article 4 – The offer

    Article 5 – The agreement

    Article 6 – Right of withdrawal

    Article 7 – Costs in case of withdrawal

    Article 8 – Exemption of withdrawal

    Article 9 – The price

    Article 10 – Gift Cards

    Article 11 – Conformity and warranty

    Article 12 – Delivery and implementation

    Article 13 – Duration transactions: duration, cancellation and extension

    Article 14 – Payments

    Article 15 – Complaints

    Article 16 – Disputes

    Article 17 – Additional or different provisions

    Article 18 – Medical Disclaimer

    Article 19 – Legal disclaimer


    Article 1 – Definitions

    The following definitions apply throughout these terms and conditions:

    1. Reflection period: the period within which a consumer can use his right of withdrawal;
    2. Consumer: a natural person who does not act in the exercise of a profession or business and who enters into a distance agreement with the entrepreneur;
    3. Day: a calendar day;
    4. Duration transaction: a distance agreement in regard to a series of products and/or services, of which the delivery and/or purchase obligation is spread over time;
    5. Sustainable data carrier: any means that enables the consumer or entrepreneur to save data addressed personally which allows future consultation and unaltered reproduction of the stored data;
    6. Right of withdrawal: the possibility for the consumer to withdraw from the distance agreement during the reflection period;
    7. Model form: the standard form for withdrawal which the entrepreneur provides for the consumer to fill in when he wants to invoke his right of withdrawal;
    8. Ineffable Botanical Skincare: the entrepreneur and natural or legal person who offers products and/or services to consumers from a distance;
    9. Distance agreement: an agreement within the scope of an organized system by the entrepreneur for sales on distance of products and/or services, until the conclusion of the agreement is exclusively established through one or more means of distance communication;
    10. Technology for distance communication: means that can be used to enter into an agreement without the consumer and entrepreneur being physically present in the same place simultaneously.
    11. General terms and conditions: the current general terms and conditions of the entrepreneur.



    Article 2 – Identity of the entrepreneur

    Statutory name: Fit Queen

    Trade name: Ineffable Botanical Skincare

    Address: Uhlenbeckstraat 1B, 2273CE Voorburg, The Netherlands

    Telephone number: +31610429148

    Email address: info@ineffableskincare.com

    Chamber of Commerce number: 61243051

    VAT identification number: NL002504988B18



    Article 3 – Applicability

    1. These general terms and conditions are applicable to every offer from Ineffable Botanical Skincare and to each distance agreement made between Ineffable Botanical Skincare and the consumer.
    2. Before the distance agreement is concluded, the text of this general term and condition will be made available to the consumer. If this is not reasonably possible, it will be indicated where the general terms and conditions can be viewed and can also be sent to the consumer upon request and free of charge.
    3. In the case that the agreement is concluded electronically, notwithstanding the previous paragraph, the text of these general terms and conditions will be made available electronically to the consumer in such a way that it can easily be saved on a sustainable data carrier. If this is not possible, it will be indicated beforehand where the general terms and conditions can be viewed electronically or can be sent to the consumer upon request electronically or through other means and free of charge.
    4. In the event that there are specific product or services conditions in addition to these general terms, the second and third paragraph are applicable. The consumer can invoke the provision that is most favorable to them in the event of contradictory terms and conditions.
    5. In the event that one or more provisions in these general terms and conditions are partially or wholly nullified or annulled, the agreement as well as the remaining terms and conditions will be maintained and the provision in question will be replaced by another provision that reaches the scope of the original as much as possible.
    6. Situations that are not stated in the general terms and conditions must be assessed ‘in the spirit’ of these terms and conditions.
    7. Uncertainties about the interpretation or content of one or more of the provisions of these terms and conditions must be explained ‘in the spirit’ of these terms and conditions.



    Article 4 – The offer

    1. If an offer is of limited duration or is subject to specific conditions, this will explicitly be stated in the offer.
    2. The offer is non-binding. Ineffable Botanical Skincare is entitled to change or adjust the offer.
    3. The offer contains a full and accurate description of the offered products and/or services. The description is sufficiently detailed for the consumer to properly assess the offer. In the case that Ineffable Botanical Skincare utilizes images, these will be a true representation of the offered products and/or services. Obvious errors or mistakes in the offer do not bind Ineffable Botanical Skincare.
    4. All images, specifications and data in the offer are an indication and are not cause for compensation or a withdrawal of the agreement.
    5. Images attached to products will be a true reflection of the offered products. Ineffable Botanical Skincare cannot guarantee that the displayed colors are identical to the real colors of the products.
    6. Every offer contains sufficient information clarifying which rights and obligations are applicable to the consumer upon acceptance of the offer.
      This is particularly in concern to the following:

      • The price including VAT;
      • Any associated costs of shipment;
      • The manner in which the agreement is concluded and which proceedings are required;
      • Whether or not the right of withdrawal is applicable;
      • The method of payment, delivery and implementation of the agreement;
      • The term of acceptance of the offer or the term in which the entrepreneur guarantees the price;
      • If the agreement will be archived after conclusion, and if so, in which manner this can be consulted by the consumer;
      • The manner in which the consumer can verify provided data in regard to the agreement and adjust this if desired, before concluding the agreement.



    Article 5 – The agreement

    1. The agreement is concluded, subject to the provision in paragraph 4, upon acceptance of the offer by the consumer and also complies to the required conditions.
    2. If the consumer accepts the offer electronically, Ineffable Botanical Skincare will promptly confirm receipt of this acceptance electronically. As long as the receipt of acceptance has not been confirmed by Ineffable Botanical Skincare, the consumer can terminate the agreement.
    3. If the agreement is concluded electronically, Ineffable Botanical Skincare will take appropriate technical and organizational measures to ensure the security of the electronic transfer of data and will also ensure a safe web environment. In the case that electronic payment is offered to the consumer, Ineffable Botanical Skincare will take appropriate security measures.
    4. Ineffable Botanical Skincare can gather information about the consumers ability to fulfill payment obligations just as all facts and factors that are applicable for a responsible conclusion of a distance agreement within the limits of the law. If Ineffable Botanical Skincare has a good cause not to enter an agreement based on this research, Ineffable Botanical Skincare is entitled to reject an order or request or attach special terms to the implementation.
    5. Ineffable Botanical Skincare will include the following information, in writing or in such a way in which the consumer can easily be stored on a sustainable data carrier, along with the products or services:
    • The address of the establishment of Ineffable Botanical Skincare where the consumer can go in case of complaints;
    • The terms and conditions and the manner in which the consumer can invoke its right to withdrawal, or a clear statement of exemption from the right of withdrawal;
    • Information concerning to existing after-sales services and warranty;
    • The information included in article 4 paragraph 3 of these terms and conditions, unless Ineffable Botanical Skincare provided the consumer with this information ahead of the implementation of the agreement.
    • The requirements for cancellation of the agreement if the agreement exceeded the duration of one year or is of indefinite duration.
    1. In the case of a duration transaction, the provision mentioned in the previous paragraph is merely applicable to the first delivery.
    2. Every agreement is entered under the condition precedent of sufficient availability regarding the concerning products.



    Article 6 – Right of withdrawal

    Upon delivery of products:

    1. You have the right to cancel your order within 14 days, from the reception of your order, without any given reason, but only if the seal is not removed. Upon breaking the seal, your order is final and cannot be returned.
    2. During the reflection period the consumer will handle the product and packaging with care. In case of invoking your right of withdrawal, the product and all its supplied accessories have to be returned to Ineffable Botanical Skincare in its original state and packaging, if reasonably possible, conforming the reasonable and clear instructions provided by Ineffable Botanical Skincare. Returns will only be accepted when the aforementioned conditions are met.
    3. If the consumer wishes to invoke his right to withdrawal, they are obliged to notify Ineffable Botanical Skincare. The consumer can inform Ineffable Botanical Skincare by sending an email to: info@ineffableskincare.com. After notifying their intention of invocation of withdrawal, the order should be returned within 14 days. The consumer has to be able to provide proof of timely shipment of the returned order, showing a copy of a proof of shipment is for example.
    4. Ineffable Botanical Skincare will subsequently refund the purchase amount and initial delivery costs within 14 days upon receiving your returns conforming the conditions stated in paragraph 2.
    5. If in the timeframes stated in paragraph 1 and 3, the consumer has not notified Ineffable Botanical Skincare of their invocation of the right of withdrawal or has not returned the products, the purchase is binding.
    6. The policy mentioned in 6.1 is not applicable for soaps. For hygiene reasons, Ineffable Botanical Skincare regrets to inform you that we cannot offer refunds or exchanges on soaps after final sale.
    7. Gift cards are non-refundable.



    Article 7 – Costs in case of withdrawal

    1. If the consumer invokes their right to withdrawal, the costs of return is at the expense of the consumer.
    2. If the consumer has paid a purchase amount, Ineffable Botanical Skincare will refund this amount as soon as possible, but not later than 14 days after withdrawal. This is subject to the condition that the product has already been received by the web retailer or if conclusive proof of complete return can be submitted. Refunds will occur in the same method of payment which the consumer has paid for the order, unless the consumer explicitly gives permission for another method of payment.
    3. In the event of damage to the products due to careless handling by the consumer, the consumer is liable for any deprecation of the product.



    Article 8 – Exemption of withdrawal

    1. Ineffable Botanical Skincare can exempt the right of withdrawal of the consumer for products described in paragraph 2 and 3. The exemption of the right of withdrawal only complies if Ineffable Botanical Skincare has clearly stated this in description of the offer or in a timely manner before concluding the agreement.
    2. Exemption of withdrawal is only applicable to the following products:
      1. products that are established upon specification given by the consumer;
      2. that are clearly personal in nature;
      3. that cannot be returned due to their nature;
      4. that are prone to expire or age quickly;
      5. whose prices depend upon fluctuations in the financial market in which Ineffable Botanical Skincare has no influence;
      6. for hygiene products of which the consumer has broken its seal.
    3. Exemption of withdrawal is exclusively applicable to the following services that has been delivered before the reflection period has expired, with explicit consent of the consumer;



    Article 9 – The price

    1. During the period of validity stated in the offer, the prices of the offered products and/or services will not increase, unless there are changes in VAT rates.
    2. By way of derogation from the previous paragraph, products and/or services that are subject to fluctuations on the financial market in which Ineffable Botanical Skincare does not have any influence, can be offered with variable prices. Offers that are related to fluctuations and of which the stated prices are merely target prices, will be described as such.
    3. Price increases within 3 months after conclusion of the agreement are only permissible if this is due to statutory regulations or provisions.
    4. Price increases as of 3 months after conclusion of the agreement are only permissible if it has been stipulated by Ineffable Botanical Skincare and:
    5. when it is due to statutory regulations or provisions or
    6. the consumer has the authority to revoke the agreement from the day that the price increase commences.
    7. All prices stated in the offer of products and/or services are including VAT.
    8. All prices are subject to misprints. No liability will be assumed for misprints and errors. The entrepreneur is not obliged to deliver the product according to the incorrect price when misprints occur.



    Article 10 – Gift Cards

    1. The following terms and conditions apply where consumers use, purchase or contribute to an Ineffable Botanical Skincare Gift Card (“gift card”)
    2. By using, purchasing or contributing to a gift card, the consumer agrees to these terms.
    3. If a consumer allows another person to use or take possession of their gift card, the consumer must tell that person that they will be bound by these terms.
    4. In addition to these terms, the consumer should also refer to participating retailers’ general terms and conditions.
    5. Gift cards are redeemable for products or services sold on our web shop www.ineffableskincare.com
    6. Gift cards may not be used for any other purpose. A purchase made with a gift card is as if the purchase was made by way of cash payment. Gift cards may not be redeemed for cash. They are not legal tender, account cards, credit or debit cards or securities.
    7. Gift card credit will expire 6 months from issue date. After expiry, the gift card is no longer valid. All transactions will be declined. The consumer can find out the expiry date on their gift card.
    8. Gift cards should be held in a secure place, as any person holding the gift card may be able to use it to make purchases.
    9. Lost or stolen gift cards will not be replaced.
    10. Gift cards will be void and will not be redeemable if they are defaced, mutilated, altered or tampered with in any way.
    11. Ineffable Botanical Skincare reserves the right to cancel any gift card, or the gift card program, for any reason at any time without notice. If this occurs, the balance on all valid gift cards will be refunded to the holder on presentation of the gift card.
    12. Ineffable Botanical Skincare may vary these terms from time to time by posting revised terms on our website. Consumers that already have a gift card and are unhappy with any changes to the terms, then the gift card balance will be refunded upon request as long as the consumer makes that request prior to the expiry of the gift card.
    13. Gift cards may not be copied or reproduced in any circumstances.



    Article 11 – Conformity and warranty

    1. Ineffable Botanical Skincare guarantees that the products and/or services comply with the agreement, the listed specifications stated in the offer, to the reasonable requirements of soundness and/or usability, and the date of the conclusion of the agreement existing legal provisions and/or government regulations. If agreed Ineffable Botanical Skincare will also guarantee that the product is suitable for any other use other than the normal use.
    2. A guarantee provided by Ineffable Botanical Skincare, the manufacturer or importer does not impinge on the legal rights and claims the consumer can assert based upon the agreement opposed to the entrepreneur.
    3. Any defects or wrongly delivered products are ought to be reported in a written notice to Ineffable Botanical Skincare within 14 days after delivery. Returns of the products have to be in its original packaging and in new condition.
    4. The warranty does not apply if:
    • The consumer has repaired and/or modified the delivered products or had a third-party repair or modify the products;
    • The delivered products have been exposed to abnormal circumstances, careless handling or have been handled contrary to the instructions given by Ineffable Botanical Skincare and/or labeled on the packaging;
    • When the defect is wholly or partially the result of set government regulations or planned government regulations in regard to the nature or quality of the materials used.



    Article 12 – Delivery and implementation

    1. Ineffable Botanical Skincare will consider the utmost care when receiving and implementing orders of products and the assessment of services requested.
    2. The delivery address is the address specified by the consumer to Ineffable Botanical Skincare.
    3. Taking into account what is stated in paragraph 4, Ineffable Botanical Skincare will implement accepted orders with all due speed but not later than 30 days, unless the consumer agreed to a longer delivery term. In the event that the delivery is delayed or an order either cannot be implemented or can only be implemented partially, the consumer will receive notice not later than 30 days after placing the order. In this event the consumer has the right to revoke the agreement free of charge. The consumer is not entitled to compensation.
    4. All delivery terms are indicative. The consumer cannot derive any rights to any of the stated delivery terms. The consumer is not entitled to compensation in case of exceeding of the delivery term.
    5. In the event of rescission in accordance with paragraph 3, Ineffable Botanical Skincare will refund the amount paid by the consumer as soon as possible, but not later than 14 days after rescission.
    6. If the delivery of an ordered product appears to be impossible, Ineffable Botanical Skincare will endeavor to provide a substitute product. A notice of the delivery of a substitute product will be given in a clear and comprehensible manner at the delivery at the very latest. The right of withdrawal cannot be excluded with substitute articles. Any costs associated with returns are at the expense of the entrepreneur.
    7. The risk of damages and/or loss of products rests with Ineffable Botanical Skincare until the moment the products have been turned over to the delivery service, unless explicitly agreed otherwise.



    Article 13 – Payment

    1. Payments must be made through iDEAL, PayPal, ING Home’Pay, SOFORT Banking or Giropay. Payments cannot be made in any other way.
    2. The consumer has the obligation to immediately report inaccuracies in provided or mentioned payment details.
    3. Ineffable Botanical Skincare has the right, subject to legal constraints, to charge reasonable costs that have been made known in advance to the consumer in the event of non-payment by the consumer.



    Article 14 – Complaints

    1. Ineffable Botanical Skincare has an adequately published complaint procedure and handles each complaint in accordance with this complaint procedure.
    2. Complaints regarding the implementation of the agreement have to be submitted described completely and clearly to Ineffable Botanical Skincare within 2 months of ascertaining fallibilities.
    3. Submitted complaints to Ineffable Botanical Skincare will be answered within 14 days of the date of receipt. If a complaint requires a foreseeable longer process time will be answered within 14 days with a notice of receipt and an indication of when a more thorough answer can be expected.
    4. If the complaint cannot be solved between Ineffable Botanical Skincare and the consumer, it becomes a dispute eligible for dispute settlement.
    5. If there are any complaints, the consumer has to initially submit this complaint to Ineffable Botanical Skincare. In the event that Ineffable Botanical Skincare and the consumer cannot get to a solution, the consumer has the possibility to let an independent dispute committee handle the matter. The decision made by this committee is binding and Ineffable Botanical Skincare as wel as the consumer agree with this binding decision. There are costs involved with the presentation of a dispute to a dispute committee, the consumer has to take these costs for his account. Complaints can also be submitted to the European ODR platform (http://ec.europa.eu/odr).
    6. A complaint does not suspend the obligations of Ineffable Botanical Skincare, unless Ineffable Botanical Skincare has indicated otherwise in writing.
    7. If a complaint is warranted by Ineffable Botanical Skincare, Ineffable Botanical Skincare has the choice to substitute the delivered products or repair them.



    Article 15 – Disputes

    1. Solely Dutch law applies to all agreements concluded between entrepreneur and consumer that are subject to these general terms and conditions. This is also valid when the consumer resides out of the country.
    2. The Vienna Sales Convention does not apply.



    Article 16 – Additional or deviating provisions

    Additional or deviating provisions from these general terms and conditions may not be detrimental to the consumer and should be documented or reported in such a way that can easily be stored on a sustainable data carrier by the consumer.



    Article 17: Medical Disclaimer

    The following safety guidelines should be observed before using Ineffable Botanical Skincare products:

    • The content and information provided on this website, the blog, videos, pamphlets or other materials (collectively referred to as “Our Site”) are provided by Ineffable Botanical Skincare and are for educational purposes only.
    • The information provided has been collected from various sources to inform you about the possible benefits of herbs, essential oils, and other natural ingredients. The information regarding folklore or health-related benefits of certain ingredients is for educational purposes only. While many of the herbs, essential oils and other natural ingredients in our handmade soaps are believed to have healing properties, the information should never be used to self-medicate or treat any form of physical or mental disease or health problem. We do not recommend the use of these products as a substitute for medical care.
    • The statements regarding health-related benefits of certain ingredients are in no way intended and should not be construed as medical advice to diagnose, treat, cure, or prevent any disease or health condition. Never disregard professional medical advice or delay in seeking medical advice because of something you have read on our site.
    • The information provided is never meant to substitute the advice provided by your personal physician or other medical professionals. Do not use the information found on our site to self-diagnose any medical conditions or treat any health problems or diseases. The information provided is not intended to prescribe or be taken as medical advice. If you have or suspect that you have a medical condition, please contact your health care provider immediately.
    • Please always consult your doctor or qualified health professional should you have any concerns and always consult with your doctor before changing any medications or healing practices.
    • If you are allergic or sensitive to any of the ingredients in our products, they may cause skin irritation. Even natural ingredients may cause sensitivities. Every person is different, and we cannot guarantee you will not get a reaction or irritation.
    • For people with severe allergies: If you have severe reactions to any of the ingredients in any of our products, please do not buy our products. We have dedicated soap rooms and product rooms that are kept meticulously clean, but we cannot guarantee against possible cross-contamination of individual ingredients.
    • Ineffable Botanical Skincare is not responsible for any individual reaction to any particular ingredient. Each product description on our site includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. In case you are in doubt or have sensitive skin, always try an allergy patch testand if at any time irritation occurs, discontinue use of the product.
    • All product reviews reflect the personal views of our customers and do not imply or represent any claims by Ineffable Botanical Skincare. Individual results may vary.
    • By visiting our site, you acknowledge, understand and agree to the Ineffable Botanical Skincare terms& conditions and regulations.



    Article 18. Legal Disclaimer

    The information on this website has been compiled from published sources and is provided only as a guide. Although every effort has been taken to ensure that information published on our site is correct and up to date, Ineffable Botanical Skincare cannot guarantee the accuracy of all information presented and accepts no liability in respect of any omission or error. The customer should always take full responsibility on their choices to satisfy themselves as to the ultimate suitability of a product for an intended external application. Ineffable Botanical Skincare accepts no liability in the unlikely event of an adverse reaction occurring when using one of its products.







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    contact us

    Phone: +31610429148

    Email: info@ineffableskincare.com

    Address: Verrijn Stuartlaan 30, 2288EL, Rijswijk. The Netherlands